Firefighter becomes marriage counselor, teaches Xbox dad how to adult

Actual Call: A woman called 911 because she needed help with a Kerosene heater. I get there & I noticed a truck & a car were in the driveway. I asked the woman if she was the only one there. She said "No, my son & husband are here". I said "Where is your husband?" She said in the bedroom playing XBox. I said " Go get him". She said "I tried and he wouldn't thats why I called you". She pointed me to a room & a guy in his 20s has a headset on playing Xbox. I said "Hey man, your wife & kid are cold they need you to turn on the kerosene heater". He says "I have no idea how to even work that thing." I said "Put the controller down & come with me." So I took him in the living room & held a brief class on how to light a kerosene heater & made him do it. Soon as it was lit he motored right back to the bedroom before I even left. Ladies, I just don't get it